Shipping policy

Last updated: September 2, 2026

Thank you for shopping with Bond Thirteen Permanent Jewelry.

U.S. Shipping

We offer complimentary standard shipping within the United States on orders of $150 or more, before applicable taxes and after discounts. Shipping rates for orders below $150 are calculated at checkout.

Processing Times

Most in-stock orders are processed within 1 to 3 business days. We do our best to ship orders as quickly as possible, often the same or following business day.

Custom and made to order items, including custom magnetic hand chains, may require additional processing time. Please review the product description for any item-specific timing before placing your order.

Business days do not include weekends or federal holidays.

Order Changes and Cancellations

Because orders are processed quickly, we cannot guarantee changes or cancellations after an order is placed. If you need help with an order, contact us at bondthirteen@gmail.com as soon as possible. If your order has not yet been processed, we will do our best to assist.

Shipping Protection

Shipping protection may be available at checkout for an additional fee. When selected, it may provide coverage for eligible packages that are lost in transit or confirmed as misdelivered by the carrier.

Claims must be submitted within the timeframe required by the shipping-protection provider. Approved claims are generally resolved through a replacement rather than a refund.

If shipping protection is declined, Bond Thirteen is not responsible for packages lost in transit or misdelivered by the carrier. If a package is marked as delivered, customers should first contact the carrier and check with household members, neighbors, or the delivery location.

Delivery Delays

Delivery estimates provided at checkout are carrier estimates and are not guaranteed. Bond Thirteen is not responsible for delays caused by shipping carriers, weather, holidays, incorrect shipping addresses, customs processing, or circumstances outside our control.

Incorrect Shipping Addresses

Please double-check your shipping address before completing your order. Bond Thirteen is not responsible for orders shipped to an address entered incorrectly at checkout. If an order is returned to us because of an incorrect or incomplete address, the customer is responsible for any additional shipping costs required to resend it.

Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or incomplete, please email bondthirteen@gmail.com within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can help resolve the issue.