Return Policy

Please note: All custom magnetic hand chains and permanent jewelry services are final sale. Because these pieces are custom made, individually fitted, and/or welded specifically for you, they are not eligible for returns, exchanges, or refunds.

At Bond Thirteen, we want you to feel confident in every purchase. Return eligibility for permanent jewelry supplies varies by item type.

Please contact us at Bondthirteen@gmail.com before sending any item back. Returns sent without prior approval may not be accepted.

Custom Magnetic Hand Chains

All custom magnetic hand chains are final sale. Each piece is made specifically to the wrist and ring measurements selected at checkout and cannot be restocked or resold.

We will gladly review concerns related to a verified craftsmanship defect. Please contact us within 7 days of delivery with your order number, a description of the issue, and clear photos of the item.

Permanent Jewelry

All permanent jewelry services are final sale. Each piece is custom fitted and welded during your appointment and is not eligible for returns, exchanges, or refunds after the service has been completed.

Complimentary rewelds are available for the original piece, subject to chain condition and availability. Lost, stretched, or severely damaged jewelry may require a replacement at an additional cost.

Permanent Jewelry Supplies

We accept returns on eligible, unused, unopened, and resellable supply items within 14 days of delivery. All returns require approval before being sent back.

The following items are final sale:

• Chain cut by the foot or other custom cut materials

• Opened or used supply items

• Custom or special order items

• Digital products, templates, downloads, and educational materials

• Clearance or sale items

Customers are responsible for return shipping costs unless an item arrived damaged, defective, or incorrect due to our error. Original shipping charges are nonrefundable.

Damaged, Missing, or Incorrect Items

Please contact us within 3 business days of delivery if an order arrives damaged, incomplete, or incorrect. Include your order number, photos of the item, and photos of the original packaging when applicable.

If the issue is confirmed to be our error or damage occurred before delivery, we will work with you to provide an appropriate replacement, refund, or store credit.